Refund policy
Last Updated on September 30, 2023
RETURN POLICY
Thank you for shopping at Householder Books. We hope you are delighted with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days after the delivery date. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.
International orders can be returned at the customer's cost, but are not available for exchanges.
Except due to defects on our end, handmade goods are not returnable because they have been made to the customer's specifications. Sale, customized products, prints, perishables, sale products, and gift cards are final sales, and cannot be returned or exchanged.
LOST ORDERS
Householder Books is not responsible for lost orders. Once it is sent out and fulfilled, it is out of our hands. If your tracking number says that your order is delivered but you still haven't received your order, we encourage waiting a day or two. Sometimes it'll show up past your expected delivery date because it is scanned early.
Householder Books is not responsible for when the customer fills in an incorrect shipping address. Orders with insufficient shipping addresses are typically sent back to us. These orders will be refunded, and we will notify you when this happens.
RETURNS
All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new, unused, and unwashed condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email hello@householderbooks.com with the subject "RETURN" and we will provide a packing slip that you must attach to the package when sending it back. Items sent back to us without first requesting a return will not be accepted.
Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
EXCEPTIONS
For defective or damaged products, please contact us at hello@householderbooks.com to arrange a refund or exchange.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
BUY WITH PRIME RETURNS
Shoppers can initiate a return for a Buy with Prime order only from the order confirmation email they received. Shoppers can return Buy with Prime orders through Buy with Prime at no extra cost. Shoppers can also initiate returns by contacting merchants, however there may be a fee based on the merchant's policies.
To return Buy with Prime orders:
- Open the order confirmation email and choose View Order.
- Choose Order Details to see the order details page.
- Choose Return on the order details page. Note: The Return button appears only after the order is delivered.
- Enter any additional information about the return, such as the reason for the return.
- Confirm the estimated refund amount and summary of the return details to create the return. When the return has been created, a return confirmation email is sent.
- From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.
- Drop the return off at the location listed on the return label.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
hello@householderbooks.com